Bedlines Delivery Information
How much is delivery
Orders of £500 or more are free of charge. Any order under this amount will incur a delivery fee. To find out how much your delivery charges will be, simply add your chosen product to your shopping basket and go to the checkout screen. The delivery charges will be displayed.
How long does delivery take?
Bedlines aims to deliver your order in between 3 -5 days via our two-man company van delivery service.
Please note, during busy times we aim to fulfill your order as quickly as possible. However, if there is likely to be a delay we will contact you with an estimated delivery date and time.
Delivery times are based on the day your order is dispatched rather than the date of ordering.
Working days do not include Bank Holidays or other Public Holidays.
When will I get my delivery?
Once your order has been placed, Bedlines will email you with a delivery schedule approximately 48 hours after you have placed it. We will then confirm a date and time slot for your delivery.
What days do you deliver?
Our deliveries are carried out Monday to Saturday during the hours of 7am to 8pm.
Can you place my delivery in a specific room in the home?
Deliveries are made to the front door of your property. If you require any additional service, such as placement in a specific room you will need to contact us prior to delivery as our drivers are not authorised to do this without prior contact.
Can I collect my order?
Collection of your order can be made at our warehouse if requested. Please contact us at the point of ordering and we will do our best to accommodate your request
Do I need ID when collecting from your warehouse?
Yes. Please bring your confirmation email with you when you visit to confirm your identity.
Where do you deliver?
Products on our website are only available to addresses within the UK. However, please note, at this time we are unable to deliver to the following postcodes: Isle of Wight, Isle of Man, IV, AB, PA, PH, FK, KA, HS, KW, ZE
Delivery to your home address
It is your responsibility to provide us with the correct address and postcode, along with any unusual delivery instructions (if a property is not numbered for example).
If the address you provide is incorrect, please contact us immediately to let us know, as any errors will incur a charge if we are unable to deliver and have to ‘redeliver’ your order.
All orders from Bedlines are subject to product availability. If an item is not in stock or if there is likely to be a delay in delivery, we will contact you via email.
Damages in transport
It is your responsibility to fully check your order upon delivery, as we are unable to rectify any damages once you have signed for it.
If you identify any damage please contact us immediately and no later than 48 hours after you have received your goods.
Who needs to sign for my delivery?
You can sign for it yourself or an adult within the household we are delivering the goods too. We are unable to accept signatures for deliveries from young adults under the age of 18.
What additional fees might apply to my delivery?
There might be circumstances where we need to charge an additional fee. This is where any special services, special delivery days or times are requested, outside of our standard service. If you have a custom request we will let you know of any additional fee payable. Please note this fee will need to be paid in full in order to secure your custom request.
Bedlines Returns Information
I want to return my purchase
Return of Goods purchased on our website are accepted on the basis of our terms and conditions and in order to accept a return, adherence to those terms and conditions has to be met by you, the Buyer.
We can accept returns if you have changed your mind or if you have received goods that are faulty. However, you must contact us to let us know you would like to return an item.
Any goods returned directly to our warehouse without prior contact will not automatically be refunded.
I’ve changed my mind
We will deal with return requests on a case-by-case basis and subject to adherence to our terms and conditions.
If you have changed your mind and you want to return an item, you MUST contact us via email immediately to let us know and we will do our best to assist you.
I want to return a mattress
For hygiene reasons we are unable to accept a return for a mattress unless it is completely unopened and in its original packaging in ‘as new’ condition.
I purchased a product but it is damaged
If you have received goods and need to return because the item is damaged, you must contact us within 48 hours of delivery of the goods. Not doing so will forfeit your right to a return or refund outside of these terms.
I’ve assembled my purchase but I don’t like it / have changed my mind
We are unable to accept returns for any goods that have been assembled and that are not in their original, ‘as new’ packaging.
I’ve taken my purchase out of its packaging. Can I still return it if it is unused?
Unfortunately, we are unable to accept a return for any Goods that have been opened or unwrapped under any circumstances.
Is there a charge for returns?
In all cases, a collection fee of £40 (this is an estimate) will be deducted from any refunds given to you but we reserve the right to amend this deduction in relation to your specific return.
I bought a product online but I need to cancel it
If you place an order, you have 24 hours to cancel it for a refund. Due to the nature of our business, it is not possible to cancel orders after this timeframe. In all cases, should you want to cancel an order placed on our website, please email us immediately.
I need to cancel and order but it is out for delivery / it has been delivered
Unfortunately, once your order is scheduled for delivery we are unable to cancel it or offer a refund.
Please follow our returns directions for what to do if you have received goods that you no longer want.