What information do we collect?
We collect information from you when you register on our site, place an order, subscribe to our newsletter or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
– To personalise your experience.
Your information helps us to better respond to your individual needs
– To improve our website.
We continually strive to improve our website offerings based on the information and feedback we receive from you
– To improve customer service.
Your information helps us to more effectively respond to your customer service requests and support need
–To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
– To administer a contest, promotion, survey or other site feature
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorised with special access rights to such systems, and are required to keep the information confidential.
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information).
We are sure you’ll be more than satisfied with your purchase but if, for any reason you would like to return your purchase, you can do so.
You may return your purchase within 14 days of receiving it.
Returned items must be unused and in the same condition that you received it, in the original packaging.
Items which have been assembled or partly assembled will not be able to be returned.
We can arrange collection of your return for a pre-agreed fee of usually around £100 for bulkier items, depending on size/weight.
Please check over your purchase as soon has it arrived, On the rare occasion that your item has been damaged in transit, please let us know within 24hrs of receiving it so we can get it replaced quickly and for free.
If you decide you don’t want a fault free replacement, you will be responsible for the return cost.
Cancelling Your Order
Our returns policy lasts for 14 days. If 14 days have passed by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return your item must be unused and in the same condition that you received it, It must also be in the original packaging.
Unfortunately the following items are non-returnable:
– Bespoke and made to order items such as beds, sofas & mattresses.
– Items which by reason of their nature cannot be returned
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
*Refunds* (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.